Bibby Distribution & Toyota win top award
Leading logistics provider Bibby Distribution has won a prestigious customer service award for its work with long-standing customer Toyota.
The successful project involved Bibby implementing a national same-day delivery service for automotive parts to 260 Toyota and Lexus service centres. It was recognised by judges at the annual UK Warehousing Association (UKWA) Awards at the Dorchester Hotel for its integrated approach to supporting its customer in delivering customer service excellence.
Service centres place parts orders by midday and parts are delivered from local warehouses by 3pm, allowing customers to collect their vehicles later on the same day eliminating the vehicle staying overnight in the workshop awaiting the conventional parts delivery.
Following a pilot project conducted from Toyota's national parts centre in Lutterworth, the service has been rolled out nationwide; five same day service depots are located across the UK, each carrying up to 12,000 stock lines.
Hundreds of thousands of lines are now picked and delivered through the service annually and service centres are able to track where parts are via satellite using information streamed from delivery drivers' PDAs.
Ray Duffey, senior manager, Toyota Parts Centre GB, says: "With these facilities in place we can offer customers an excellent and seamless service. Working with Bibby Distribution means we always have real-time visibility of the delivery status and knowledge that our products are being delivered on time to meet our customers' expectations."
Bibby Distribution chief executive Iain Speak says: "Customer service is central to our business, so we're very proud to be recognised by our peers for excellence in this field. The same-day service we provide for Toyota is a great example of how Bibby Distribution develops solutions to fit its customers' needs and goes the extra mile to ensure long-term success."
For more information, please visit: www.bibbydist.co.uk
Notes to editors:
As one of the top ten logistics providers in the UK, Bibby Distribution exists to enable other companies to drive value from their supply chain activities. The company specialises in providing contract logistics, warehousing, distribution, systems integration and added value services to a wide range of customers.
Bibby Distribution operates from 62 locations across the UK, employs 2,500 people and manages over two million square feet of warehousing space.
The majority of Bibby Distribution's business is based on long-term partnerships - over half of its business is with customers that have been working with the company for over 10 years.
Bibby Distribution's diverse capability means it can share best practice across the various industry sectors it operates in, from FMCG to Automotive.
The company is part of the Bibby Line Group, a business-to-business services group involved in ship-owning and operation, shallow water accommodation, offshore oil and gas services, contract logistics, financial services, memorial parks, employment law and health & safety advisory services, specialist plant & equipment hire and retail.
www.bibbydist.co.uk